Privacy Policy
Last Updated: 25.12.2024
- Introduction
Welcome to Dropcall (“the App”), owned and operated by Picom Technologies Ltd., a company registered in Israel (Company No. 516777216) (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, store, and disclose information from users (“you,” “your”) of our App and related services.
We are committed to protecting your privacy and handling your personal data in compliance with applicable data protection laws, including the European Union’s General Data Protection Regulation (GDPR).
- Scope of This Privacy Policy
This Privacy Policy applies to personal data collected by the App and our related services worldwide. By using Dropcall, you consent to the terms outlined in this Policy.
- Data We Collect
- Personal Information Provided by You:
- Account Information: If you create or use an account, we may collect your email address, phone number, or other identifying information necessary to set up and maintain your account.
- Call-Related Data: When you use the App’s AI-powered outbound call feature, we may collect call metadata (e.g., timestamps, call durations) and generate a call transcript at the end of each call.
- Automatically Collected Information:
- Usage and Analytics Data: We use third-party tools such AppsFlyer, and Firebase to collect usage data, performance metrics, and other analytics to improve the App’s functionality and user experience. This may include device type, operating system, App interaction data, and general location information (non-precise).
- How We Use Your Data
We use the data collected for the following purposes:
- To Provide and Improve Our Services: To enable the AI-driven calling feature, generate accurate call transcripts, and continually enhance the App’s functionality.
- Analytics: To understand how users interact with the App, measure effectiveness, and improve user experience.
- Support and Communications: To respond to your inquiries, troubleshoot issues, and provide customer support.
We do not sell or share your personal information with third parties for their own direct marketing purposes.
- Legal Bases for Processing
We process personal data as necessary to fulfill our contractual obligations to you (e.g., providing the service), comply with legal obligations, and pursue our legitimate interests (e.g., improving the App and ensuring the security of our systems). For users in the European Economic Area (EEA), we rely on the following legal bases, as applicable:
- Performance of a Contract: Processing is necessary for providing the services you request.
- Legitimate Interests: We use your data to improve our services and ensure the App’s security and reliability.
- Consent: In cases where we rely on your consent, you can withdraw it at any time.
- Data Sharing and Transfers
We do not share your personal data with third parties for their independent use. However, we use trusted service providers such as AppsFlyer, and Firebase to process data on our behalf solely for analytics, performance monitoring, and improving the App’s features. These service providers act as data processors under strict obligations to keep your data secure and use it only as instructed by us.
Because we operate worldwide, your data may be transferred and stored in countries outside of your jurisdiction, including countries that may have different data protection standards than your home country. In such cases, we ensure appropriate safeguards are in place, such as the use of EU Standard Contractual Clauses when transferring data from the EEA.
- Data Retention
We will retain your personal data only for as long as it is necessary to provide the services, fulfill the purposes described in this Policy, or as required by law. Once data is no longer needed, we will securely delete or anonymize it.
- User Rights
Subject to applicable law, you have the following rights regarding your personal data:
- Access: You can request a copy of your personal data we hold.
- Rectification: You can request corrections to any inaccurate or incomplete personal data.
- Deletion (Right to be Forgotten): You can request deletion of your data.
- Restriction of Processing: You can ask us to limit how we use your data.
- Objection: You can object to certain processing activities.
- Data Portability: You can request a copy of your data in a structured, machine-readable format.
- Withdrawal of Consent: Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us at office@dropcall.app.
- Security Measures
We employ industry-standard security measures to protect your personal data against loss, theft, misuse, and unauthorized access, disclosure, alteration, or destruction. Despite our efforts, no security measure is completely secure, and we cannot guarantee absolute security.
- Children’s Privacy
The App is not intended for children under the age of 18. If we learn that we have collected personal data from a child under 18 without parental consent, we will delete that information promptly. If you believe that a child may have provided us with personal data, please contact us at office@dropcall.app.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted within the App and on our website, and the “Last Updated” date at the top of this Policy will reflect the most recent changes. Your continued use of the App after any modification constitutes acceptance of the updated Privacy Policy.
- Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:
Email: office@dropcall.app